Frequently Asked Questions

Returns are accepted only for verified manufacturing defects, reported within 7 days of delivery. Size/colour exchanges and change-of-mind returns are not offered. Approved refunds are typically processed within 5–7 business days after inspection.

Once your order is shipped, you’ll receive a tracking number via email and SMS. You can track your package in real-time using our tracking system or the courier’s website.

Domestic estimated delivery is typically 2 to 7 days after dispatch. Where international shipping is offered, timelines vary by destination and customs clearance.

We accept all major credit/debit cards, UPI, net banking, PayPal, and cash on delivery for domestic orders. All payments are processed securely.

You can reach our customer support team via email, phone, or live chat. We’re available 24/7 to help with any questions or concerns.

Estimated delivery is typically 2 to 7 days after dispatch. Timelines may vary by pin code and courier.

Free shipping on all orders.

You can change your delivery address before your order is shipped. Contact our customer support team with your order number to make changes.

If you’re not available, the courier will attempt delivery again or leave the package at a nearby pickup point. You’ll be notified via SMS.

Our standard communicated estimate is 2 to 7 days after dispatch. Same-day or rush delivery is not guaranteed unless explicitly confirmed for your order.

Contact customer support within the allowed period with your order ID and clear photo or video evidence. Returns ship only after your claim is reviewed and approved.

Only verified manufacturing defects reported within 7 days of delivery. Change-of-mind, sizing, and colour preference do not qualify.

Approved refunds are typically processed within 5–7 business days after we receive and inspect the returned item.

No. Exchanges for sizing or colour are not offered. Eligible manufacturing defects may qualify for refund or same-SKU replacement where approved and stock permits.

Contact us with photos. Damage from transit or a factory defect may be reviewed as a defect claim; damage from use after delivery is not covered.

Yes, all payments are processed through secure, encrypted channels. We never store your complete payment information on our servers.

Currently, we only accept one payment method per order. However, you can use different payment methods for different orders.

Yes, we offer EMI options through various banks and financial institutions. Check with your bank for available EMI options.

If your payment fails, please check your card details and try again. If the issue persists, contact your bank or try a different payment method.

Yes, you’ll receive an invoice via email after your order is confirmed. You can also download it from your account page.

Check our size guide for detailed measurements. We recommend measuring yourself and comparing with our size chart for the best fit.

Currently, we offer standard sizes. However, we’re working on introducing custom sizing options for select products.

Yes, all our products are 100% authentic. We source directly from manufacturers and authorized distributors.

We use high-quality materials including premium cotton, polyester blends, and other quality fabrics. Product descriptions include material details.

Care instructions are provided with each product. Generally, we recommend following the care label instructions for best results.

You can create an account during checkout or by clicking the ‘Sign Up’ button. You’ll need to provide your email and create a password.

Yes, you can view your complete order history in your account dashboard. This includes current and past orders with detailed information.

You can update your account information, including address and payment details, in your account settings page.

Click ‘Forgot Password’ on the login page and enter your email. We’ll send you a link to reset your password.

Yes, you can save multiple addresses in your account for easy checkout. You can set a default address for faster ordering.